Customer Testimonials
Principle VW service center is wonderful to work with. The sales dept is not. Ive owned a VE my entire life (eye roll) but the folks in the service center are great. The sales dept is not honest in their tactics so I’ll never go back there. I’ll drive elsewhere for sales. Just wanted to make a clear distinction aince these reviews are lumped in together here.
S.Lee was a great pleasure to work with he assisted me throughout the entire buying process. I highly recommend this company and I love my new Volkswagen Thank you Mr.Lee
Frank Ivens was great, took time to find out what we were looking for and getting us in the perfect vehicle. He and the other staff we interacted with were very pleasant. Will be recommending to friends and family.
I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra-efficient!
So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at that location, but I have never received the service from other advisors that I received from Huma. She checked in with me regularly on the status, sent me emails, sent me texts...3 different methods of communication. Parts had to be ordered for my vehicle, and she did everything to make sure I was not inconvenienced. Even after I picked up my vehicle, she called the next day to see ...
Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything relating to my vehicle and even though I didn't have an appointment it was taken care of in a time manner. I will definitely be a repeat customer. Also again I highly recommend Larry as an awesome service advisor to speak with for all your vehicle needs!
Bought a 2018 Jetta and was satisfied with car buying experience. They were willing to negotiate on my trade. Terrell, my sales rep, was great and very responsive to my questions. When I bought the car, I pointed out that there was a deep sratch in the metal. Not only did they repaint the scratch, they loaned me a car for the 24 hours that they had it. The car they loaned me for a day was a few trims fancier than the vehicle I purchased. That wasn't necessary but was a nice touch. Happy with my purchase and my experience ...
Lori gave me the discounted rate for the 10,000-mile service. About 2 hours, but the waiting area was clean and pleasant. Walked across the street for a donut and coffee.
Jeffery Hanlo always attentive and professional with the service we request. Jeff is confident and knowledgeable. We trust the recommendations given. We leave very satisfied.
My first metro VW was a 2002 Beetle purchased brand new. After 183k miles I went to a 2015 Golf. I have never serviced either vehicle anywhere else, because the service center has always had good customer service. Even so, somehow the service seems to get better and better. Over the years I have worked with all of their friendly service reps. Their goal seems to be: get you back on the road safe, as quickly and economically as possible.
RiAnna is the best! Highly recommended she is a wonder saleswoman. She highlighted all the features and worked diligently to make sure we had a wonderful experience
My first visit to Metro VW and I can said that is best VW dealer I know so far, Excellent Service & Great Communication A +++, the Tech Job was Excellent, Clean & Fast, I will Recomended 100% THK KS
The service department is superb. Kuddos to Waylon Britton! This dealership puts the needs of the customers first. I would not hesitate to recommend Meteo to my friends and family.
Great service as always. Very organized and customer focused. Jeff goes above and beyond to make sure all issues are addressed and that we know what to expect going forward.
I had a check engine light come on. Stopped in to have Metro VW check it out. They jumped right on it, found the problem, and fixed under warranty. All in less than 4 hours. Waylon kept me informed every step of the way. Even washed my vehicle when I picked it up. EXCELLENT Customer Sevice. Thank You Metro Team.
Service advisor.......Laurie Sherman was very helpful and friendly. She provided me all the option that was available for me to chose from. The service tech helps me understand what was the problem of my vehicle,...(He took pictures of the issues to show me). I am also impressed with the shuttle service as well.. Overall the service was good, timely and moreover the service center was very clean and neat.
Laurie helped out great. She was quick to turnaround my vehicle ...... Always spot on the service and customer care ........ will recommend Laurie Sherman!! Metro VW
Walked-in. Prompt courteous service. Knowledgeable professional service advisor. Job done right the first time. Did not take long considering I did not have an appointment. About one hour. Very nice waiting area Thank you!
If you're looking for an EXTRAordinary experience when servicing your car, top notch customer service, along with a consulting aprouch, and someone that will ALWAYS put the customer's needs FIRST, ask for Laurie Sherman!! Thanks again...you never disappoint!!!
Great service Laura always is very professional and provide me with all the details that I need to know about my car. I would highly recommend this Volkswagen service department. And I will always recommend Laura to help anybody with their car needs. Have a great day always a pleasure giving the surveys
Friendly staff throughout the whole service department. They called the warranty office and got them to cover the add blue heater for my diesel Passat. I was also offered a loaner car. I have taken their shuttle service before and have always had a positive experience.
Found team to be well spoken and responsive to my questions They greeted me quickly Got me out in correct amount of time Gave me a detailed invoice
I live 200 miles away. However, a friend was so impressed with the service she received I decided to do the 3 hour drive to MetroVW. I was not disappointed. Everyone from the receptionist to sales and finance were very friendly and helpful. Thanks MetroVW.
They always do a great job getting me in for service, and they have a very pleasant attitude toward their customers. I was very impressed with Jeff today.
Waylon was very helpful. He took the time to explain what was needed and the process. He also provided available options so that I could choose what was more convenient for me. It was also great to receive a detailed report on work done and to be completed.
Check engine light came on while I was driving, the dealership was able to take me in without an appointment, recognize what the problem was very quickly. Once they actually got into fix my car they realize the part was unnecessary for saving me money. Very please with the speed of service, I would recommend immediately!
Any time I go to the service area at Metro they are always very focus on giving me the best service possible and they do. They even give me recommendations so that I can keep my car in great preformence condition. Totally happy with their service.
Professional honest and sincere. Laurie discussed new tires and we spent some time reviewing all the options. I will need to wait a month for the tires as I need to wait until my commission.
My service advisor was Laurie Sherman and she went above and beyond my expectations to resolve my service and extended warranty issues. Thank you Laurie!
Awesome service. The overall experise was worth the time and money. I will visit this location and this location only in the future. Laurie made the visit worth my time.
Nice job as usual They made a last minute appointment and did a quick job getting me back on the road including a car wash
My Salesman was John Alford. This was the best and easiest car deal I ever had. Came in around 130p and was driving off before 5p. I got the exact deal I wanted low interest low mileage vehicle with a great payment structure. The finance dept work with me very well to insure that my payments were well within my budget. I could not be more happy and would recommend this dealership to anyone looking for a great place to purchase your next vehicle.
He communicated well and went out of his way to accommodate my needs. He was super nice. As a single woman I did not feel as if he was trying to get to me.
After 14 years of driving a SUV, I am a proud owner of a Passat! I was Lydia's first sale....congrats to me and you!Thank you Lydia and staff!!
I had been recommended to this dealership via a loan association and I could not have been more pleased. I have left a very detailed explanation as to how well it went on yelp.
the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly would have summed up my experience.
Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in detail what needed to be done on my car . I highly recommend him to friends and family. I am very selective on who i let work on my vehicle but i don't need to worry about anything when i give Adam the key to my car he's honest and trustworthy and at all times keeps me.up to date on the status of my vehicle.
This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new ...
service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be.
Stop by and you won't walk away disappointed by a dealership screwing you over! Great hospitality and welcoming environment. I was dealing Autonation in FTW & was screwed by them. Once I made a connection on the vehicle I was looking for, I didn't hesitate to drive all the way to Irving.
I was in the market for a new yellow Beetle. Metro VW had one posted online and I sent an inquiry on a Friday night. They next morning Rodney gave me a call to give me the specs on the vehicle. I drove up there that day. Every one was very welcoming from the moment I arrived. The car was a CPO 2015 with 20,000 miles. It was everything I was looking for. Reggie was great and everything was super easy. The car was at a great price point too! When I went over to the finance department there was a little ...
After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I was interested in at Metro VW. I spoke with Alex and Reggie on the phone before making the trip to Irving. I knew exactly which car I wanted. As promised, the car was ready and waiting for me to test drive. A quick trip around the block and I was sold. Reggie answered all of my questions, returned all of my subsequent phone calls, and made the whole buying process a pleasurable ...
If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better customer service. My son felt all car salesmen were just out to get you for everything, but this guy changed his whole thought. He explained everything to us crisp clear. I had been waiting to hear those words "Well and But" you know when those come about its not good. We were there maybe 2 hours tops from beginning to end. I would have to say ...
I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well pleased with the car. The fuel economy is excellent, the handling is great, the traction control and anti-locks work very well, and the TDI diesel and 6-speed auto provides smooth and prompt acceleration. The object of this review...the A/C. The compressor went belly up at 65000 miles. I live in Dallas so a well functioning A/C is required. Metro replaced the compressor ($$pricey$$) and when I requested some relief, Metro went to VW ...
You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technician always have made sure my investment leave their service dept better than it was when I brought it there, and I bring in the best VW in the world to me in the first place. Metro VW, thank you for your continued training of these people and please do remember Metro VW, when you stop investing in your team, I'll take my investment some where else! Great F---ing service department!
We drove from Palestine, TX to Irving to buy a used Honda Accord. The salesman, Reggie was very professional. We were very pleased that the car was exactly like it was described and had been cleaned up, fueled and ready to drive off. Was very pleased with this dealership.
I purchased a 2014 Passat in August and had an issue with my tire after driving it off the lot. Long story short, enough time had past that the dealership had a right to deny my request to fix the tire on their dime; however, after explaining my story to one of the sales managers he agreed to replace the tire. Technically, he could have denied my request immediately but he listened to my problem and agreed to help. He'd rather have a customer for life than sell me one tire... That's common sense customer service.
I have never been happier with any dealership. I am 51 years old and have had many cars. My sales experience was top notch. Never pushed or hounded to death by a salesman (which is important to me). My trade-in value was fair, my new 2011 Jetta TDI price was more than fair and my four years of service experiences have always been a dream !!!! I like how I have been treated since day one, by everyone at Metro. But my service experiences have really blown my mind. I don't think I expect much but I do like to get work ...
We drove from Denton to buy this car from Davis Dunn. It certainly was worth the extra time to get to Irving. Every one in the dealership was more than willing to help us, answer questions, making sure we were comfortable. Davis Dunn went over and above what I have experienced before in dealerships. He is knowledgeable about all the vehicles, very professional and hardy working for us. He does whatever it takes to get what you want, in fact we got much more than we had ask for and we love it. I just enjoy opening the garage and ...
I had shopped around amillion different places. I had my own outside financing and i had a certain criteria to meet to be eligible for financing. No one was willing to work with me. I finally received a call from Steve...I told him my situation. He straight said " i dont know if we can make that happen....but i guarantee if come by, you're more likely to get that deal. " So i appreciatted him being real with me. The service i got from everyone was second to none. They were respecful, willing to understand my situation, ...
I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, very professional and attentive to my needs. Wonderful experience and would highly recommend Davis and Metro Volkswagen to my friends and co-workers. Thanks again for a pleasurable experience!
Davis was very helpful and kind...I have a 2013 impala and I wanted to keep it and get a truck (suv) no one would hep me they all wanted me to trade in my car.... Davis not only worked an amazing deal for me, I was also able to keep my impala as well.... When everyone else said no Metro vok swag on said YES!!! ... THANKS FOR EVERYTHING
Jesse and Davis went above and beyond to get me into this vehicle. They really changed my opinion of car buying..thanks guys..best experience
Rezwan Ahmed, the manager was very helpful and enthusiastic. He did his best to serve me, he has excellent customer relationship skills, very professional in his approach and with outstanding work ethics. I will highly recommend Metro to my friends and to look for Rezwan Ahmed. I walked out with the car that I wanted which is above and beyond my expectations. Great Job!
I was skeptical, but Davis and Antoine really worked with me and helped me with my purchase. Although their were a few bumps in the road, they really worked with me. Antoine kept me entertained while I was waiting and was very reassuring. Davis kept me up to date on the process and provided me with the best options. They are very nice and patient. When I am ready to purchase another vehicle, Metro VW will be my first choice.
This is the 2nd Car I have bought from Metro. The management treats everyone with respect, and truly wants to make every single customer extremely happy. My salesman (Davis Dunn) not only gave me a fantastic price, but has also been accommodating in every possible way. I have come in for service a few times and each time they have provided me a loaner car which makes things SO much easier. I truly feel as if I always receive royal treatment!!
I must say,this was the most pleasant car ecperience i've ever encountered. From beginning to end my salesman Dun Davis was wonderful wirh my whole process. He waa patient with me and very helpful. Great GUY!
My husband and I had the best experience of buying a car at Metro Volkswagen....Reggie you are the greatest sales person in Texas.Thank you.
WOW! All I can say is wow. Unique dealership experience. First time I didn't feel pressured or awkward. The salesman was nice and laid back but I remember the manager taking the reigns when I was asking questions and settling my fears of an important purchase. Myles came in and broke the ice and put me at ease. No pressure and even told me how to maintain the car after my purchase. I was able to get a great price and feel as though I got a GREAT car as well. My Civic is my new baby and Metro ...
Up front: I had a very pleasant experience at Metro VW, due to two reasons. 1) I knew exactly what I wanted. 2) I was paired up with a sales agent (Mrs. Gloria Hinojos) that was a perfect match. MOST IMPORTANT PART FOR FUTURE BUYERS is toward bottom of review... My particular car situation plays into why I was pleased with Metro (truthfully, Gloria) so much. I had been living outside the States for a few years, and I was hurrying to get rid of the monetary sinkhole of a rental that I had been using. After my Japan experience, I wanted ...
Preston was a very nice gentlemen who took care of me during the process of buying my car. He got me the deal I was looking for and made sure all of our needs were met. He stayed on top of his game the entire time me and my family were there and is a legit salesman.
Excellent experience! Schlevia worked with from the beginning, making us comfortable with the car. She had our trade evaluated immediately, without the normal delays experienced at other dealers. Although we did not reach a deal on the first visit, Schlevia and Sam hung in their with us - no pressure - until we reached a deai. And, we never heard "what will it take for you to buy the car today...!" I hate dealing with those dealers, and did not get that here. We ultimately reached the deal over the phone. They faxed us the buyers order, and ...
I have been buying cars from Metro Volkswagen and Frank Heinz since 1995 and wouldn't go to any other dealership. I'm treated with respect and they care!
I want to express my appreciation for all of the hard work that the team at Metro Volkswagon provided my husband and myself. Frank Heinz has worked with my sister for over 10 years on all of her vehicles. In the process of helping her with a new car, my husband and I wanted to purchase her old vehicle. We live in Mississippi and my sister lives in Dallas. Through the tremendous efforts of Frank and Sam, a deal was worked out and my sister was able to purchase the vehicle of her dreams and we were able to purchase her ...
Looking for a new car for daughter in college. Narrowed choices between Toyato and VW. First visited a Toyota dealer of which wasn't to involved in getting a car on the price range we can afford. Same day visited Metro and after 4 hrs... came out with a terric car for our daughter. Drove the same afternnon to San Marcos and delivered her new car. She was in ahwwwwwwwww. Is a terric car and we all are in love with the same Mr. Melendez and Mr.Pirbhai meade it possible. Very courteous and professional. Fabulous experiance. Pablo & Susana Guzman
Antonio made this a very pleasant experience for me. It was the first time I purchased a vehicle on my own. He was very patient and helped me find the best car for me. I will purchase another vehicle from this dealership.
I have been going to Metro for three years and I trust them completely. This is due to the professionalism and care of Peter in service. He explains things so I can understand and is a joy to do business with. I bought my car used three years ago from Manuel at Metro and he is no longer there. I had a great buying experience too.
I have taken my car here serveral times for different services and everytime they have been GREAT! I took it in on 4/16/11 for a brake problem that I have been experiencing for several months now. This was not a dealership service issue it was a VOLKSWAGEN issue. The first time i took it in February they were very nice and explained what the issue was and that my brake system was perfectly fine. Unfortunately there was a horrible grinding sound that was due to rust/dirt particles but my brake pads were fine. After speaking to VW and them telling ...
This is the second car I've purchased from Metro VW in the last decade. On both occasions they have been friendly, courteous, and got me exactly the car I wanted. Most recently, my wife and I purchased a 2007 Rabbit from them back in February of this year. We bought it used, and worked with Schlevia to make the deal happen. Schlevia and I worked on the deal for about 2 months before we came to an agreement. It took long enough I was actually surprised that they still had the car I wanted. During that time frame Schlevia kept in ...
I bought a new VW while stationed in Iraq from a military buying service. Metro VW had no obligation to serve me as I did not buy the car from them, only used them to take delivery. From the first email from Iraq to Antonio, he was friendly, amicable and ready to help me transition back home to pick up my VW. He checked on the status of delivery of my car and provided updates to me. When the time came to pick up the car, Antonio made sure the car was prepared, fully detailed and full of gas for ...
In forty years of buying automobiles this is by far the best experience I have ever had. The entire staff including the receptionist treated me with respect, kindness, as if my feeling and my experience buying the car really matter to them, Not just superfcial, but honest and important to each staff member I met. *****+ I will never buy an other car anywhere else and will whole heartedly recommend them to everyone I can. *****+
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