What an amazing experience!! My daughter and I felt like royalty while purchasing her Jetta at Principle Volkswagen. Every single person we came into contact with made us feel valued as customers and more than comfortable with our purchase. There was no pressure, just a relaxed and very positive atmosphere. I will definitely purchase MY next vehicle from DJ at Principle Volkswagen.
2015 VW Passat TDI SEL Premium with 110,000 miles. Took vehicle in to replace timing belt 10k miles early. Car was finished when promised, washed, vacuumed and running like it did when new. Repair facility is clean and everyone was friendly and helpful. Only the name has changed, the customer service is and always has been great.
Have had my car serviced several different times and it has always been a pleasure. Good communication and attention to detail.
Fast and accurate service while providing excellent customer service. That is why I keep coming back after 5 years. I also love their shuttle service, so the car gets fixed while I work.
A driver side swipped me and knocked my mirror cover off. I was of course a bit freaked out at almost going into a ditch. Sean Couch was amazing to make sure I was ok, talk to me while I calmed down and he assessed the damage to explain I was fortunate and only needed the cover. Sean was also amazing in ordering the part, having it painted and getting payment. I didn't have to do anything except go back so they could pop it on. Everytime I go for service or just have a question answered everyone in the ...
An amazing process, John made everything super easy and simple. Was able to find the perfect car in my price range. Keaton was also a delight and helped with all my financial questions
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